Frequently Asked Questions for installation how-tos

Get quick answers to common installation questions and troubleshooting tips.

Bathroom installation how-tos

Toilet installation how-tos

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Frequently Asked Questions for installation how-tos

Bathroom installation how-tos

I want to prevent the water temperature from being set too high. Is there a solution for this?

How far apart should the drill holes be for the shower rail?

How do I adjust the slider?

Can I install the bracket so it’s to the left instead of the right?

How do I seal the drill holes in the shower?

My hand shower is not sitting properly in the bracket. What am I doing wrong?

In my house installation the hot and cold water pipes are reversed; that is to say instead of hot water on the left and cold water on the right, I have hot water on the right and cold water on the left. Can this cause problems?

My newly installed thermostatic valve only lets through very cold or very hot water, but no mixed water comes out. What is the root cause of this problem?

My thermostatic tap is not as warm as it used to be. What should I do?

My tap suddenly makes noise when water comes out. What is causing this?

The flow on the hot and/or cold water side is suddenly significantly less. What can I do about this?

My thermostatic valve no longer switches off. What should I do?

Toilet installation how-tos

What is the maximum weight rating of the Rapid SL(X) elements?

Can I also operate a toilet without touching it, for example using infrared?

What is the recommended minimum pressure for the float valve?

At what height should I install a wall-mounted sink tap?

Can I also install a toilet in a corner?

In which installation heights are the frames available?

I can't attach the frame to the wall.

I can't attach the toilet bowl to the frame.

How do I change the aerator on my tap?

The water that comes out is white. What can I do about it?

I hold the control button down, but there is no flushing. What am I doing wrong?

What should I do if the water in the built-in reservoir overflows via the bottom valve?

The built-in reservoir makes noises or knocks when filling.

What should I do if the control knob gets stuck on the control plate?

What should I do if my built-in cistern does not flush completely?

The built-in reservoir fills very slowly.

Since the installation of Rapid SL, the water has been flowing continuously.

Why does the water keep flowing when the reservoir is full, even with a float valve installed?

My bath or shower tap is making a lot of noise and the flow rate is lower. What is causing this?

Service & support

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