Frequently Asked Questions

Have a question? We have got answers! Save time and find solutions to common issues or questions in our FAQ section.

Pick your topic

Products

Find answers to common product questions, including features, specifications, and compatibility.

Products FAQ

Spare parts

Learn how to identify and order the correct spare parts for your GROHE products.

Spare parts FAQ

Installation how-to

Get quick answers to common installation questions and troubleshooting tips.

Installation FAQ

Service and support

Find out how to contact our support team, locate a showroom, and get assistance with product installation.

Service & support FAQs

Webshop

Find information on ordering, shipping, returns, and managing your webshop account.

Webshop FAQ

Warranty

Understand your warranty coverage and how to make a claim.

Warranty FAQ

Watersystems App

For kitchen tap with water filtering for filtered and cooled & sparkling water or boiling water. Get help with app setup, troubleshooting, and using its features.

APP FAQ

General FAQs

Service & support

Need help with a product issue or with a repair, our service team is here to assist.

I need help

Contact us directly

Need help? Our friendly customer support team is always happy to help. Call us at 0208 283 2840 or use our contact form.